Companies that go for the gold by claiming their "social responsibility", touting their corporate citizen credentials in order to demonstrate they are worthy of our consumer dollars, take on a significant danger. They hold themselves up to well-deserved scrutiny, a considerable risk, since we can spot a hypocrite a mile away.
While serving a greater good can reap rewards for a company, a key ingredient for successfully pulling it off is integrity. And, I don't mean the kind that makes it onto the company's web site. I'm talking about the kind that passes the "smell test".
Philip Morris wants us to believe they care about ethics and care about communities. I'm just a little bit stunned by the temerity. The tobacco industry has for decades pimped tobacco to adults and, worse, kids, knowing it was dangerous and addictive. The settlement with tobacco companies called on them to establish foundations and give big money to anti-tobacco campaigns. Now, they are using those donations as a slick PR gimmick to convince us of their responsibility. Oh, and they get a nice tax deduction, too.
Ah. It's the stench of hypocrisy.
As a parent, if Philip Morris insists on remaining in business and providing consumers with nicotine delivery devices, I suggest they drop the PR schtick and stop pretending to care about the community. But, before they do, I suggest they send the employee volunteers they are so proud of to spend a day or two at a hospice or cancer ward to care for some of their soon-to-be-former customers.
Social responsibility isn't an ad campaign. It is a way of doing business, one that accepts that a company can do great business by operating ethically and in the best interests of customers and society. But, as companies become more sophisticated in their community involvement practices and publicly claim this higher ground, it will be more and more difficult for the average person to know the difference between a truly responsible business and a fraud.